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Shipping & Returns

Shipping Policy

Thank you for choosing DailyGem for your online shopping needs. We would like to inform you about our shipping policy to ensure a transparent and satisfactory shopping experience. Please read the following carefully:

1. Shipping Control: We would like to highlight that once an order is placed, the shipping and delivery process is solely controlled by the designated expedition or freight company. DailyGem does not have direct control over the shipping procedures and timelines.

2. Tracking Information: Upon dispatch, we will promptly provide you with the tracking number and detailed information about your shipment. This information will help you monitor the progress of your order until it reaches its destination.

3. Contacting the Shipping Company: For any inquiries or concerns regarding the delivery process, we encourage you to contact the respective shipping company directly. They will be able to provide you with real-time updates and address any specific questions you may have about your parcel.

4. Delivery Timeframe: The standard delivery timeframe is up to 15 days, depending on your location. Please note that seasonal variations or unforeseen circumstances might lead to longer delivery times. If your order is being shipped from overseas, customs clearance may result in a brief hold on the tracking status. However, this is a normal part of the process, and there is usually nothing to worry about.

5. Customs Clearance: In the event that the tracking status indicates a hold in customs, we assure you that this is a routine procedure. It may take a few days to clear, and your patience during this time is appreciated.

6. Stay Updated: For the most up-to-date information about your parcel's tracking number, feel free to contact us. We are here to assist you and provide any necessary updates on the status of your order.

Return & Exchange Policy

We understand that sometimes things don't go according to plan, and you may want to return or exchange your purchase. At DailyGem, we have a straightforward return and exchange policy to make sure that you can shop with confidence. If you are not satisfied with your purchase, you can return it within 15 days for a full refund or exchange it for a different product. Please note that the product must be unused and in its original packaging for us to process your return or exchange. We're committed to ensuring your satisfaction with every purchase.

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