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DailyGem Help Center

  • Is available internationally?
    Yes, is available internationally, offering a wide range of digital products, programs, and services that can be accessed from anywhere in the world. However, it's important to note that physical goods items, which require shipping, are currently available exclusively for the Australian market. We are actively working on expanding our offerings to export Australian products to the global market in the near future. We appreciate your interest in and look forward to serving customers both locally and globally as we continue to grow and diversify our product range.
  • How can I contact customer support?
    Our dedicated customer support team is here to assist you. You can reach out to us through our Contact Us page, where you'll find options to email or message us directly. We're committed to providing excellent customer service and addressing any questions or concerns you may have.
  • Are the products on genuine and of high quality?
    Yes, absolutely. We are committed to offering only genuine and high-quality products. Each item undergoes a meticulous selection process to meet our strict quality standards. We work with trusted brands and suppliers to ensure that your shopping experience is one of reliability and excellence.
  • What is DailyGem?
    Welcome to, your gateway to discovering exclusive treasures in the world of online shopping. We're more than just a dropshipping platform; we're your trusted partner in finding handpicked, high-quality products that make your everyday life more delightful. Let us take you on a journey through the essence of
  • Do you have a physical store or showroom?
    No, operates exclusively as an online retailer. We do not have physical stores or showrooms. Our focus is on providing a convenient and efficient online shopping experience for our customers.
  • Do you offer product warranties?
    Yes, many of our products come with warranties to provide you with additional peace of mind. If you encounter any issues with your purchase, our dedicated customer support team is ready to assist you throughout the warranty process.
  • Can I track my order?
    Yes, you can track your order through the tracking information provided once your order is shipped. We will also send you updates on the status of your order, so you can stay informed about its progress.
  • How long does it take for orders to be delivered?
    We understand the importance of timely delivery. Our fast and reliable delivery service ensures that you receive your order within up to 15 days. Please check the individual product listings for more specific delivery information.
  • What is your return policy?
    We offer a 14-day return policy. If, for any reason, you are not satisfied with your purchase, please refer to our Returns and Refunds policy for detailed information on how to initiate a return or replacement.
  • Do you accept instalments / monthly payments?
    Yes! We offer a selection of installment/payment options. Simply select the payment option at the last step of the checkout process. You will then be directed to the payment gateway where you can choose the installment plan you like. Note that the limit for installment plans depends on the buyer’s creditworthiness, subject to the approval of our installment partner. Your device will be delivered directly after the first payment. For help, please directly contact our installment partners on their support channels.
  • What payment methods do you accept?
    We accept major credit and debit cards, including Visa, MasterCard, American Express, Bank Transfer (use manual payment) and PayPal for your convenience. Order with bank transfer will be process after payment received in our account.
  • Is my personal and payment information secure when shopping on
    Yes, your security is our top priority. We have implemented a secure payment system and robust data protection measures to safeguard your personal and financial information. You can shop with confidence knowing that your data is encrypted and protected.
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